Travel Care

Buy

ASEAN Extra

Covers you from risks during your travel period in ASEAN, Mainland China, Hong Kong, Macau & Taiwan

Global

Covers you from risks during your travel period excluding ASEAN Extra countires

Scope of cover / Extended Coverage

  • Death, permanent disability and medical benefits of the accident
  • Emergency evacuation
  • Emergency call costs
  • Trip cancellation
  • Trip postpone
  • Penundaan Perjalanan
  • Personal baggage loss or damage including laptops
  • Trip delay
  • Loss of travel document

Insurance Application Procedure

  • Direct
    Insured fill the Insurance Application Form/SPPA (Surat Permintaan Penutupan Asuransi)
  • Agen
    Contact Our Agent
  • Broker
    Contact Our Broker

Claim Procedure

In a matter of Insured claiming Loss in accordance to this Policy, Insured must

  • Fill claim report form which provided by insurer and submitted to the Insurer
  • Submit a copy of the policy and hand in the news report or Letter of Statement about the loss event or the damage
  • Submit a report with complete detail in sincere from his/her knowledge about the cause and reason for the loss event
  • Giving relevant and reasonable Explanation and other Evidence as required by the Insurer

Complaint Procedure

Contact the information service center listed on the website https://www.id.cntaiping.com/contact-us.html
The insured is obliged to provide data in accordance with the actual conditions.