Travel Care



Covers you from risks during your travel period in ASEAN, Mainland China, Hong Kong, Macau & Taiwan


Covers you from risks during your travel period excluding ASEAN Extra countires

Scope of cover / Extended Coverage

  • Death, permanent disability and medical benefits of the accident
  • Emergency evacuation
  • Emergency call costs
  • Trip cancellation
  • Trip postpone
  • Penundaan Perjalanan
  • Personal baggage loss or damage including laptops
  • Trip delay
  • Loss of travel document

Insurance Application Procedure

  • Direct
    Insured fill the Insurance Application Form/SPPA (Surat Permintaan Penutupan Asuransi)
  • Agen
    Contact Our Agent
  • Broker
    Contact Our Broker

Claim Procedure

In a matter of Insured claiming Loss in accordance to this Policy, Insured must

  • Fill claim report form which provided by insurer and submitted to the Insurer
  • Submit a copy of the policy and hand in the news report or Letter of Statement about the loss event or the damage
  • Submit a report with complete detail in sincere from his/her knowledge about the cause and reason for the loss event
  • Giving relevant and reasonable Explanation and other Evidence as required by the Insurer

Complaint Procedure

Contact the information service center listed on the website
The insured is obliged to provide data in accordance with the actual conditions.